Effective Date: 31/Jan/2023
Last Updated: 30/Jan/2023
, Onelap App, OnelapFit App, and other onelap-related sites, software and applications accessible on or by any top-level Onelap domain owned by us (each, a “Site” and collectively the “Sites”), through our social media pages that we control, and through email messages that we may send to you (collectively, the “Services”).
- How We Process Your Personal Data
- Our Legal Basis for Collecting Personal Data
- Your Failure to Provide Personal Data
- Our Retention of Your Personal Data
- Sharing Personal Data
- Your Rights and Choices
- Cookies and Similar Technologies Policy
- Our Opt-in/Opt-out Policy
- Third Party Links
- International Transfer of Personal Data
- How We Protect Personal Data
- Children’s Privacy
- How to Contact Us
Irrespective of which country you live in, you authorize us to transfer, store, and use your information in the People’s Republic of China, and any other country where we operate. In some of these countries, the privacy and data protection laws and rules regarding when government authorities may access data may vary from those in the country where you live. Learn more about our data transfer operations in the “International Transfer of Personal Data” section below. If you do not agree to the transfer, storage and use of your information in the People’s Republic of China, and any other country where we operate, please do not use the Sites or Services.
How We Process Your Personal Data
We collect information, including personal data, to provide better Services to all our Users. We use the term “Personal Data” or to refer to any information that identifies or can be used to identify you. Common examples of Personal Data include: full name, email address, digital identity, such as a login name or handle, information about your device, and certain metadata.
“Sensitive Personal Data” refers to a smaller subset of Personal Data which is considered more sensitive to the individual, such as race and ethnic origin, political opinions, religious or philosophical beliefs, trade-union membership, genetic or biometric information, physical or mental health information, medical insurance data, or sexual orientation.
When you use our Services, we collect Personal Data in the following ways:
When you visit our website at www.onelap.com
You may choose to provide us with email address by completing forms on our Sites or when creating and signing into your account. You may also use the email address to sign into your account of Onelap App and OnelapFit App.
- When you use our mobile applications
- Create an account
When you use Onelap App and/or OnelapFit App, we will ask you to create a User account. Certain information is required when creating an account to use our Services on the mobile applications, such as your email address (as username) and password.
- Device pairing
If you want to track your training and make full use of our Services, you will have to pair your device with Onelap App and/or OnelapFit App. To pair your device, you will have to enable the Bluetooth function on your device to transmit the device ID, device brand and model.
- Track training and daily use insights for Users
On Onelap App and OnelapFit App, in order to improve your experience with the Services, you may choose to provide additional information such as your gender, birth date, height, weight, location, country, FTP (Functional Threshold Power), physical activity, maximum heart rate, power, cadence and eating habits. You can choose not to provide certain information, but then you may not be able to take advantage of some features of the Services.
To provide you with analytical data about your workout through the use of Onelap App and OnelapFit App, we process and analyze your sport data (incl. power, speed, pedal rate, heart rate) to reflect your training performance and trend.
- Location Data
If you grant us access to your location when you use Onelap App and OnelapFit App, we may collect information about your location when you use our Services. Your location can be determined by: IP address, GPS, device permission and information about things near your device, such as Wi-Fi access points and cell towers. When you use our Services via a wireless device, we may solicit your permission to collect your location data. Third party SDK providers (including mapbox) that are embedded on our Services may also collect and analyze your location data. The purpose to collect your location data is to improve our Services, marketing, customer relationships and experiences.
Some features within our applications may only function upon confirmation of your location, and therefore such features will not be available if you choose not to provide your location data to us. The specificity of the location data collected may depend on a number of factors, including the device you are using (e.g., laptop, smartphone or tablet) and how you are connected to the Internet (e.g., via cable broadband connection, WiFi). If you enable location services for our mobile applications, we may collect location data periodically as you use or leave open our mobile applications. We may associate such location data with Personal Data you provide to us. Depending on the platform you use to access our mobile applications (e.g., Apple’s iOS, Google’s Android), you may be able to control whether location data is collected from within “Settings” or other controls on your wireless device or the mobile applications.
- Device Data
When using Onelap App and OnelapFit App, we or our service provider may collect your unique device ID, phone manufacturer, brand, model, OS version, Bluetooth information, IP address and log data. We may use such information for internal purposes and to provide you a better experience, such as to troubleshoot application problems you may experience. We may associate device ID with Personal Data you provide to us.
- Email Direct Marketing
You may subscribe to EDM (Email Direct Marketing) to receive important notifications, marketing materials and activity information about the Services from time to time. If you provide your opt-in consent to receiving marketing information from us, we will also process your email address for the purpose of sending you marketing information about our products, services, and Apps, as well as newsletters. You may withdraw your consent at any time through the unsubscribe link at the bottom of our marketing emails.
- Social Networking
- After-sale support
When you interact with our customer support representatives through Onelap App, we collect the device brand and model, images uploaded by you to help troubleshoot and resolve your issue.
- Team Communication
To provide you with an enhanced training experience, we support the creation of training teams and competitions in Onelap App. You can communicate with your team members by voice during team training. We need to process and transfer your voice chat.
Information Collected Related to California Residents and Hong Kong Residents
During the last twelve (12) months, we have collected the following categories of personal information from consumers.
|Category||Type of Identifiers We Collect||Purposes/Activities||Sites|
|A. Identifiers.||First and last name, postal address, unique personal identifier, online identifier, Internet Protocol address, email address.||to define types of customers for our products and Services, to develop our business and to inform our marketing strategy||Onelap.com；Onelap App；OnelapFit App|
|B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).||A name, physical characteristics or description, address, telephone number, credit card number, debit card number, or any other financial information, medical information.||provide you with analytical data about user's workout through the use of Onelap App and OnelapFit App||Onelap App；OnelapFit App|
|C. Protected classification characteristics under California or federal law.||Age, medical condition, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions).||to define types of customers for our products and Services, to develop our business and to inform our marketing strategy||Onelap.com；Onelap App；OnelapFit App|
|D. Commercial information.||Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.||No|
|E. Internet or other similar network activity.||Browsing history, search history, information on a consumer's interaction with a website, application logs, device data and registration, social media account information or advertisement.||to define types of customers for our products and Services, to develop our business and to inform our marketing strategy||Onelap.com；Onelap App；OnelapFit App|
|F. Biometric information.||Physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, heart rate, height, weight , gait, or other physical patterns, and sleep, health, or exercise data.||provide you with analytical data about user's workout through the use of Onelap App and OnelapFit App||Onelap App；OnelapFit App|
|G. Geolocation Data||Physical location or movements||to define types of customers for our products and Services, to develop our business and to inform our marketing strategy||Onelap.com；Onelap App；OnelapFit App|
Our Legal Basis for Collecting Personal Data
We have set out below, in a table format, a description of all the ways we plan to use your Personal Data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
|Purpose/Activity||Type of data||Lawful basis for processing including basis of legitimate interest||Sites|
|To improve our website and the goals of our website (e.g. improving our visibility on the internet).
To create user web analysis profile
User location, length of stay IP address
Necessary for our legitimate interests (to define types of customers for our products and services, to develop our business and to inform our marketing strategy)
|To create an account and register you as a new user|
To support EDM (Email Direct Marketing)
To send you system notifications
|Email address||Performance of a contract with you|
|To track your training and make full use of our Services, device pairing||Device ID|
Device brand and model
|Performance of a contract with you|
|To provide you with analytical data about your workout through the use of our Apps||Height|
Date of birth
Maximum heart rateFTP (Functional Threshold Power)
User profile name
|Performance of a contract with you|
|To use data analytics to improve our website, products/services, marketing, customer relationships and experiences, mobile interface adaptation, as well as device activation/connection and message notification||Phone manufacturer|
|Performance of a contract with you|
Necessary for our legitimate interests (to define types of customers for our products and services, to develop our business and to inform our marketing strategy)
|To identify and connect any User’s sport devices|
To store, manage and analyze sport data
|The name, manufacturer, category, model, unique identifier and other device information of the Sport devices|
The sport data and Fit files generated by the sport devices and uploaded to Onelap App and OnelapFit App
|Performance of a contract with you|
Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services , to define types of customers for our products and services, to develop our business and to inform our marketing strategy)
|To help identify and resolve errors or syncing issues, provide quality product support, to improve customer relationships and experiences||Log data||Performance of a contract with you|
Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services , to develop our business)
|To communicate between members of the team during team training||Voice messages and chats generated during team training||Consent||Onelap App|
|To help solve problems when providing after-sales services|
Assisting you with warranty issues
Contacting you in relation to product recall
|Images information uploaded by Users||Performance of a contract with you|
Necessary to comply with a legal obligation
Necessary for our legitimate interests (to study how customers use our products/services , to develop our business)
Provided that, in each circumstance, we will weigh the necessity of our processing for the purpose against your privacy and confidentiality interests, including taking into account your reasonable expectations, the impact of processing, and any safeguards which are or could be put in place. In all circumstances, we will limit such processing for our legitimate business interest to what is necessary for its purposes.
Your Failure to Provide Personal Data
You are not obliged to provide your Personal Data. However, your provision of Personal Data is required in order to use certain Services and programs. In some instances, if you fail to provide such Personal Data, you may not be able to access and use our Services, or parts of our Services.
Our Retention of Your Personal Data
As a matter of principle, we only retain your Personal Data for as long as necessary to fulfill the purpose for which it is being processed, as well as on the basis of applicable legal requirements (such as applicable statutes of limitation).
After expiry of the applicable retention periods, or after we confirm you request for deletion or cancellation, your Personal Data will be deleted or anonymized. If there is any data that we are unable, for technical reasons, to delete or anonymize entirely from our systems, we will put in place appropriate measures to prevent any further use of such data.
Sharing Personal Data
Some parts of the Services are provided by our affiliates (Qingdao Magene Intelligence Technology Co., Ltd.) or third-party service providers, which require us to provide some of your Personal Data to them. If we share your Personal Data with recipients, we will enter into a contract that describes the purpose and requires the recipient to both keep that Personal Data confidential and not use it for any purpose except for the purposes set forth in the contract. In addition, we require all recipients to ensure the security of your Personal Data and to treat it in accordance with the applicable law. We do not allow recipients to use your Personal Data for their own purposes and only permit them to use and process your Personal Data for specified purposes and in accordance with our instructions.
In the preceding twelve (12) months, we have disclosed the following categories of Personal Data for one or more business purposes:
- Email address;
- Commercial information;
- Internet or other network activity information;
- Biometric Information;
- Geolocation Data;
- Sensory Data.
We disclose your Personal Data for a business purpose to the following categories of third parties:
- Our affiliates;
- Service providers and other third parties we use to support our business, including without limitation those performing core services (such as billing, credit card processing, customer support services, customer relationship management, accounting, auditing, administering sweepstakes, surveys, advertising and marketing, analytics, email and mailing services, data storage, and security) related to the operation of our business and/or the Services, and making certain functionalities to our Users;
- Business partners;
- Third parties to whom you or your agents authorize us to disclose your Personal Data in connection with the Services we provide to you.
We may disclose your Personal Data for legal reasons. Specifically, we will share Personal Data with companies, organizations or individuals outside of Onelap if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
- Fulfill any purpose for which you provide it, such as activate the device and open an account, data analysis for fault checking or stocking;
- Meet any applicable law, regulation, legal process or enforceable governmental request;
- Detect, prevent, or otherwise address fraud, security or technical issues;
- Protect against harm to the rights, property, assets or safety of Onelap, our Users or the public, content found on the Services, or to protect the Services from unauthorized use or misuse, as required or permitted by law;
- For any other purpose disclosed when you provide the information; and
- When we obtain your consent to do so.
We attempt to notify you about legal demands for your Personal Data when appropriate in our judgment, unless prohibited by law or court order or when the request is an emergency. We may dispute such demands when we believe, in our discretion, that the requests are overbroad, vague or lack proper authority, but we do not promise to challenge every demand.
We use cloud services from third parties such as Microsoft Azure, Ali cloud and Qiniu cloud. We also appoint other types of third-party service providers. To offer complete Services and functions, Onelap may disclose Personal Data to service providers to act under Onelap’s instructions regarding the processing of such data. Any third party entrusted with processing Personal Data will be subject to obligations to implement appropriate technical and organizational security measures to safeguard the Personal Data.
Your Rights and Choices
You may have certain rights relating to your Personal Data, subject to local data protection law. Whenever you use our Services, we aim to provide you with choices about how we use your Personal Data. Subject to applicable law, you may obtain a copy of the record of Personal Data about you that we have collected and processed. In addition, if you believe that Personal Data we maintain about you is inaccurate, subject to applicable law, you may have the right to access and change them by logging into with your account on your device, or request that we correct or amend the information by contacting us as indicated in the “How to Contact Us” section below. To help protect your privacy and maintain security, we will take steps to verify your identity before granting you access to the information.
Privacy Rights Specific to European Union Residents
The European Union’s General Data Protection Regulation (“GDPR”), and corresponding legislation in the United Kingdom and Switzerland, provide European, Switzerland and United Kingdom residents with certain rights in connection with Personal Data you have shared with us. If you are resident in the European Economic Area, you may have the following rights:
- The right of access. You have the right to request a copy of your Personal Data which we hold about you.
- The right of correction. You have the right to request correction or changes of your Personal Data if it is found to be inaccurate or out of date.
- The right to withdraw consent. You have the right to withdraw a previously given consent for processing your Personal Data for a specific purpose.
- The right to be forgotten. You have the right to request us, at any time, to delete your Personal Data from our servers and to erase your Personal Data when it is no longer necessary for us to retain such data. Note, however, that deletion of your Personal Data will likely impact your ability to use our Services, and it may not be possible for us to delete corresponding information immediately from our backup systems due to applicable law and security technologies. In such case, we will ensure that your Personal Data is kept secure and prevent it from being subjected to any further processing until the backup can be cleared or anonymized.
- The right to object (opt-out). You have the right to opt-out of certain uses of your Personal Data, such as email direct marketing, at any time.
- The right to data portability. You have the right to a “portable” copy of your Personal Data that you have submitted to us. Generally, this means your right to request that we move, copy or transmit your Personal Data stored on our servers or information technology environment to another service provider’s servers or information technology environment.
- The right to refuse to be subjected to automated decision-making, including profiling. You have the right not to be subject to a decision and insist on human intervention if the decision is based on automated processing and produces a legal effect or a similarly significant effect on you.
- The right to lodge a complaint with a supervisory authority. You have the right to lodge complaints about our data processing activities by filing a complaint with us or with the relevant Supervisory Authority. A list of Supervisory Authorities is available here:http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
You may exercise any of the rights described in this section by sending an email to email@example.com
or contact our representative in EU. Please note that we may ask you to verify your identity and request before taking further action on your request. We may respond to your request by letter, email, telephone or any other suitable method. If you completely delete all such information, or if you cancel the account, then your account may become deactivated and your Personal Data will be deleted or ammonized. We may retain an archived copy of your records as required by law, to comply with our legal obligations, to resolve disputes, to enforce our agreements or for other legitimate business purposes.
Privacy Rights Specific to California Residents
Under the California Consumer Privacy Act, California residents have specific rights regarding their personal information. This section describes Californians’ rights and explains how California residents can exercise those rights.
Below we further outline specific rights which California residents may have under the California Consumer Privacy Act.
Right to Access Your Data. You have the right to request that we disclose certain information to you about our collection, use, and disclosure of your Personal Data over the past twelve (12) months. Any disclosures we provide will only cover the 12-month period preceding the receipt of your request. The response we provide will also explain the reasons we cannot comply with a request, if applicable.
Right to Data Portability. You have the right to a “portable” copy of your Personal Data that you have submitted to us. Generally, this means you have a right to request that we move, copy or transmit your Personal Data stored on our servers or information technology environment to another service provider’s servers or information technology environment.
Right to Delete Your Data. You have the right to request that we delete any of your Personal Data that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your Personal Data from our records, unless an exception applies.
Right to Non-Discrimination for the Exercise of Your Privacy Rights. You have the right not to receive discriminatory treatment by us for exercising your privacy rights conferred by the California Consumer Privacy Act.
Exercising Your Rights
If you are a California resident who chooses to exercise your rights, you can submit a request via email to firstname.lastname@example.org
You may also designate an agent to exercise your privacy rights on your behalf. In order to designate an authorized agent to make a request on your behalf, you must provide a valid power of attorney, the requester’s valid government-issued identification, and the authorized agent’s valid government issued identification.
Our Response to Your Request
Upon receiving your request, we will confirm receipt of your request by sending you an email. To help protect your privacy and maintain security, we may take steps to verify your identity before granting you access to the information. In some instances, such as a request to delete personal information, we may first separately confirm that you would like for us to in fact delete your personal information before acting on your request.
We will respond to your request within forty-five (45) days. If we require more time, we will inform you of the reason and extension period in writing. If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.
In some cases our ability to uphold these rights for you may depend upon our obligations to process Personal Data for security, safety, fraud prevention reasons, compliance with regulatory or legal requirements, listed below, or because processing is necessary to deliver the services you have requested. Where this is the case, we will inform you of specific details in response to your request.
We may deny your deletion request if retaining the information is necessary for us or our service providers to:
Complete the transaction for which we collected the Personal Data, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you;
Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities;
Debug products to identify and repair errors that impair existing intended functionality;
Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law;
Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.);
Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent;
Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us;
Comply with a legal obligation; or
Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
Privacy Rights Specific to Hong Kong Residents
Onelap is required to comply with the Hong Kong law in respect of its operations there. Onelap seeks to comply with the requirements of Hong Kong’s Personal Data (Privacy) Ordinance (“PDPO”).
- Use of Personal Data for Direct Marketing in Hong Kong
As in other jurisdictions, Onelap intends to use Personal Data collected from Hong Kong residents to send them marketing communications offering or advertising the availability of our Services (“Direct Marketing”). Under the PDPO, we may not use such Personal Data for Direct Marketing unless we have received consent from these individuals for that intended use.
a. Types of Personal Data
We may use your name, email address, mailing address and phone number and information about your preferences for Direct Marketing. These preferences may relate to both the business lines which you prefer for receiving Direct Marketing from us and the types of Services in which you are interested.
b. Classes of Marketing Subjects
Your Personal Data may be used for Direct Marketing in relation to the following:
- News and information;
- Services offered by Onelap.
c. Communication of Your Consent
You may communicate your consent to our use of your Personal Data for Direct Marketing when:
- Providing us with your Personal Data through our website, clicking on the button indicating your consent;
- Providing us with your Personal Data through a form, signing the form to indicate your consent;
- Following the instructions in the document on which you are providing your Personal Data to us.
If you do not agree to the use of your Personal Data for Direct Marketing, you may opt-out from receiving marketing communications from us at any time by following the opt-out instructions found in section “Our Opt-in/Opt-out Policy”.
- Your Rights and Choices Under PDPO
The PDPO Hong Kong residents with specific rights regarding their Personal Data. This section describes PDPO rights and explains how to exercise those rights if they apply to you.
- Right to Access Your Data. You have the right to request that we disclose certain information to you about our collection and use of your Personal Data. We have 40 days to produce this information. The response we provide will also explain the reasons we cannot comply with a request, if applicable.
- The right to rectification: If the individual discovers that the information we hold on them is inaccurate or incomplete, they can request that it be updated. As with the right to access, we have 40 days to do this, and the same exceptions apply.
- Exercising PDPO Rights
To exercise your rights, please submit your request to email@example.com
or by using the contact information provided above and we will consider your request in accordance with applicable law. For your protection, we may need to verify your identity before responding to your request, such as verifying that the email address from which you send the request matches your email address that we have on file. If we no longer need to process Personal Data about you in order to provide our Services or our Site, we will not maintain, acquire or process additional information in order to identify you for the purpose of responding to your request.
We endeavor to respond to a verifiable consumer request within forty (40) days of its receipt consistent with applicable law.
We may charge a reasonable administrative fee to process or respond to your verifiable consumer request. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
Cookies and Similar Technologies Policy
We and our partners use various technologies to collect and store information when you visit one of our Services, and this may include using cookies or similar technologies to identify your browser or device.
The technologies we use for this automatic data collection may include:
Our Opt-in/Opt-out Policy
We currently provide the following opt-out opportunities:
1. At any time, you can follow a link provided in offers, newsletters, or other email messages (except for e-commerce confirmation or service notice emails) received from us to unsubscribe from the Service.
2. At any time, you can contact us through firstname.lastname@example.org
The Sites may contain links to webpages operated by parties other than Onelap. We do not control such websites and are not responsible for their contents or the privacy policies or other practices of such websites. Our inclusion of links to such websites does not imply any endorsement of the material on such websites or any association with their operators. Further, it is up to the User to take precautions to ensure that whatever links the User selects or software the User downloads (whether from this Site or other websites) is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. These websites and services may have their own privacy policies, which the User will be subject to upon linking to the third party's website. Onelap strongly recommends that each User review the third party's terms and policies.
International Transfer of Personal Data
How We Protect Personal Data
Onelap maintains administrative, technical and physical safeguards designed to protect the User's Personal Data and other information against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use in compliance with applicable law. For example, we use commercially reasonable security measures such as encryption, firewalls, and 2048-bit Secure Socket Layer software (SSL) or hypertext transfer protocol secure (HTTPS) to protect Personal Data.
Although we take reasonable steps designed to protect your Personal Data, please be advised that no security system or means of transmitting data over the Internet can be guaranteed to be entirely secure (including without limitation with respect to computer viruses, malicious software and hacker attacks). We cannot and do not guarantee or warrant the security of your Personal Data or any information you disclose or transmit to us. We are not responsible for the acts of those who gain unauthorized access, and we make no warranty, express, implied or otherwise, that we will prevent such access, and we are not responsible for any damages or liabilities relating to any such incidents to the fullest extent permitted by law. Where required under law, we will notify you of any such loss, misuse or alteration of Personal Data that may affect you so that you can take the appropriate actions.
The Sites and Services are not designed or intended to be used by anyone under the age of 16. If you are under the age of 16 (or a minor in the jurisdiction in which you are accessing our Sites or Services), do not use the Services, or make purchases via the Services, use any interactive features of the Services, or post any Personal Data to our Sites or submit any Personal Data via the Services. We do not knowingly or intentionally gather Personal Data about children who are under the age of 16. If a child has provided us with Personal Data, a parent or guardian of that child may contact us to have the data deleted from our records. If you believe that we might have any data from a child under age 16 in the applicable jurisdiction, please contact us at email@example.com
. If we learn that we have inadvertently collected the Personal Data of a child under 16, or equivalent minimum age depending on the jurisdiction, we will take steps to delete the data as soon as possible and cease the use of that data in accordance with applicable law.
How to Contact Us
Identity and contact details of the controller:
Qingdao Onelap Technology Co., Ltd.
Room 207-2, Building 2, No. 130 Jiushui East Road, Licang District, Qingdao City, Shandong Province, China
Identity and contact details of the controller’s representative:
c/o INTARGIA Managementberatung GmbH
Dreieich Plaza 2A
63303 Dreieich / Germany
Generally, your question will be answered within one (1) month after we receive it. Our dedicated response team will be able to handle any issues you may have about rights requests or questions about your Personal Data. If you are not satisfied with the response you receive, you may escalate your complaint to the applicable regulatory authority in your jurisdiction.